FAQs
Check below for the answers to some of our most frequently asked questions! Don't see your answer here? If it's a ticket issue, contact custcare@skiddle.com and for anything else pop our customer services team an email on info@escaperecords.co.uk
YOU DOWNLOAD A pdf VERSION OF OUR FAQs here.
fOR ACCESSIBILITY ENQUIRES, PLEAse head to our accessibility page.
WHEN IS THE ICC COLLECTION?
the icc Collection is a series of shows held at the icc wales.
• Pixie lOTT + GUESTS TAKES PLACE ON SATURDAY 1ST MARCH 2025
• PETER DOHERTY + GUESTS TAKES PLACE ON SATURDAY 8TH MARCH 2025
• TUNDE (the voice of lighthouse family) + guests TAKES PLACE ON SATURDAY 15TH MARCH 2025
• CRaig charles + guests takes place on saturday 12th april 2025
WHEN WILL I RECEIVE MY TICKET?
Your ticket confirmation will be emailed to you within 24 hours after purchase, and your QR code will be released to you no later than 24 hours before the event. If you do not receive it please check spam and junk mail and if not please contact us at custcare@skiddle.com and they will assist you.
PROBLEMS WITH MY TICKETS
Please email custcare@skiddle.com for all ticketing queries and they will get back to you as soon as possible.
WHAT ARE THE OPENING AND CLOSING TIMES?
Doors are open from 6pm until 11pm.
CAN I BRING A BAG/SUITCASE?
Only bags smaller than an A4 size will be permitted on site. All bags will be subject to search on entry.
I HAVE A QUESTION REGARDING MY TICKET
Please contact the ticketing platform you purchased from.
WHAT AGE DO I NEED TO BE?
This is an over 18’s event; ticket holders will have to produce valid ID upon entering the festival.
WHERE IS THE ICC COLLECTION?
THE ICC COLLECTION TAKES PLACE AT ICC WALES, THE COLDRA, NEWPORT, NP18 1DE
WHAT CAN / CAN'T I BRING?
If you are in possession of illegal substances you may be arrested. Prohibited Items List
Illegal substances. – We operate a zero tolerance on drugs/legal highs – Laughing gas is illegal and will not be tolerated Glass (of any kind) Any item which may reasonably be considered for use as a weapon (including penknives and cutlery) No food or alcohol Personal portable toilets Camping gas canisters Generators of any kind Bean bags & inflatable chairs / loungers Spray cans Laser equipment or pens Fireworks / flares Aerosoles Soft drinks (other than sealed water) Chairs of any kind Umbrella Disposable Vapes
IS THERE PARKING AVAILABLE?
YES, PARKING IS AVAILABLE ON SITE AT AN ADDITIONAL CHARGE.
WHO WILL BE PLAYING AT THE ICC COLLECTION?
the icc Collection is a series of shows held at the icc wales.
• Pixie lOTT + GUESTS TAKES PLACE ON SATURDAY 1ST MARCH 2025
• PETER DOHERTY + GUESTS TAKES PLACE ON SATURDAY 8TH MARCH 2025
• TUNDE (the voice of lighthouse family) + guests TAKES PLACE ON SATURDAY 15TH MARCH 2025
• CRaig charles + guests takes place on saturday 12th april 2025
CAN I LEAVE AND RETURN?
Unfortunately due to our licensing conditions and customer safety there is no leave and return policy permitted. Once you have entered site your ticket will be scanned and no longer valid for a re entry.
HOW MUCH ALCOHOL CAN I BRING IN?
No drinks will be allowed onto the festival site. Our security will be checking bags on entry to confiscate any prohibited items. Any other contraband that is found on your person will also be taken away.
WHAT FORMS OF ID DO YOU ACCEPT?
Please see a full list of ID accepted below, if you have any further queries around ID please email info@escaperecords.co.uk We will be accepting the following types of ID for entry into the festival:
Current UK or Overseas Driving License/ Provisional License Photocard Current UK or Overseas Current Passport Overseas Only Valid National ID card UK only 18 + PASS scheme card Young Scot Cards Ireland Age Card Forces I.D Card.
This is line with the national Challenge 25 policy. **Photocopies of ID does not count as valid ID. Must be original documents. Please note that bars will be operating under a challenge 25 policy and will manage their own policy
WHAT DISABLED ACCESS DO YOU HAVE?
FOR ALL ACCESSIBILITY ENQUIRES, PLEASE SEE OUR ACCESSIBILITY PAGE HERE.